Customer Success Story : Si Plus

Scaleway stands out for the exceptional quality of its customer service. Their teams are accessible and responsive, even at unconventional hours—we’ve heard of clients reaching support by phone at 3 a.m.

About the company

Si Plus is an IT managed services company founded two and a half years ago. Recently becoming independent from a larger group, it is now a seven-person subsidiary based in Avignon, in the south of France. Initially, the company provided pure IT services; today, it offers dedicated services, including website creation and management. The company values Scaleway’s offering for its transparency in machine specifications, direct access to physical servers, and the ability to fully control projects from start to finish.

Challenges

Outsourcing specialist Si Plus faced a number of major challenges. It had to convince its customers to migrate to outsourced solutions, such as dedicated servers, despite reluctance linked to data security and confidentiality. It also had to offer customized solutions tailored to the technical and financial needs of each customer, which involves complex resource management. In the face of competition from less expensive public cloud solutions, Si Plus stands out for its ability to offer enhanced security and personalized service. The company must also guarantee service continuity and infrastructure resilience, while justifying the cost of its solutions through risk prevention.

Results

According to Si plus “Scaleway stands out for the exceptional quality of its customer service. Their teams are accessible and responsive, we’ve heard of clients reaching support by phone at 3 a.m.” The proximity and personal connection we offer are key advantages for the firm: knowing who to contact and having multiple points of entry helps resolve issues more quickly.

Future Plans

Si Plus' future plans focus on expanding its services, in particular by developing hosting to accompany the growth of its customers' website creation and management business. The company plans to explore more flexible and scalable solutions, such as Elements on Scaleway's public cloud, which offer unlimited resources and can adapt to the fluctuating needs of websites. The use of managed services such as Kubernetes to manage containerized infrastructures is also a way of meeting their growing demands for scalability.