The European alternative
The first European cloud provider offering a transactional email solution, we ensure your data sovereignty via our data centers located in Europe.
Transactional Email (TEM)
Enjoy instant delivery of your transactional emails backed by Scaleway’s reliable infrastructure, ensuring high deliverability and scalability.
Deliverability in seconds
Reach your customers instantly while ensuring excellent domain reputation, thanks to our dedicated infrastructure designed to optimize email deliverability.
Simple pricing
Best quality/price ratio with simple and predictable pricing. There are no hidden costs and no extra charges for attachments.
Popular use cases
Send emails via API or SMTP
Send transactional emails (e.g. account creation, password modification, new order, payment status, etc.) from a web application via API relay (cURL)
Notification microservices
Connect a notification microservice to the TEM platform to directly send emails powered by Scaleway’s infrastructure
Alerts manager
Send a service email following a monitoring alert (e.g. Kibana, Grafana)
CMS/Application integration
Use TEM to send transactional emails from CMS/Applications (e.g. PrestaShop/Wordpress/Mattermost with SMTP configuration)
Key features
Domain registration
Easily register a domain from which to send emails via our console or SMTP
Authentication SPF, DKIM and DMARC
Using authentication SPF, DKIM and DMARC to improve email deliverability, detect forgery, and prevent spam
SMTP relay/ REST API
Choose to send transactional emails via an SMTP relay or a REST API, depending on your use case
Email delivery status
View email delivery status, manage email activity, and filter your emails using the Scaleway console
Cancel emails
Easily cancel emails that you no longer wish to send
Why choose Scaleway?
Our European, multi-cloud & open source DNA
Based in France with builders and customers all over the world, our services are located within the European Union and protected by its regulations.
Sustainable by design
100% of electricity consumed in our data centers comes from renewable energy. Decommissioned hardware are securely reused & recycled.
24/7 Ticket support
Our technical assistance is available 24/7 to answer all your questions and assist you. Upgrade your support plan to reach our assistance team directly by phone.
Transparent & predictable billing
Our services are designed to offer you the best price/performance ratio, with straightforward billing to grow your business and keep your expenses under control.
Get started with tutorials
Transactional Email - QuickstartLearn more
How to configure your sending domain with Transactional EmailLearn more
How to add SPF and DKIM records to your domainLearn more- Setting up SPF and DKIM records with Transactional Email for popular DNS providersLearn more
Frequently asked questions
What is Scaleway TEM?
TEM is a fully managed solution dedicated to sending your transactional emails. With TEM, you can send your emails via the SMTP or the API, add and verify a sending domain, configure the SPF/DKIM authentication, and monitor emails via the console.
What are transactional emails?
Transactional email is a type of automated, non-promotional email triggered by interactions with a website or app, e.g. account creation, password modification, new order, payment status, etc. Unlike marketing emails, transactional emails are usually expected by customers and thus have a much higher open rate than marketing emails.
Can I send my marketing emails with your platform?
No, our TEM platform is dedicated to sending transactional emails only. Please read our anti-spam policy here.
Can I monitor my email activity?
You can manage your email activity and filter your emails using the console. Click here for more details.
How many emails can I send per month?
If you have validated a payment method, you can send up to 500 emails per month. If you have validated your identity, you can send up to 5,000 emails per month. If you plan to send a larger volume, please create a support ticket via the console.
Can I receive emails with TEM?
No, currently you can only send transactional emails with TEM.
If I plan to send a large volume of emails, can I get a discount?
Please click here to contact us.
Do I pay per email sent, or per recipient?
Per recipient. When sending an email with TEM, each recipient counts as a separate email. Example: If you send an email to one recipient and you add three recipients in CC, you will be billed for four emails.
Is there a limit on the size of emails TEM can deliver?
Yes, the maximum size of an email for API and for SMTP is 2MB.
Can I send emails with attachments?
Yes, you can send attachments in your transactional emails. The supported formats are the following: pdf, HTML, Text, iCalendar, ICS, CSV, jpeg, jpg, png and gif. For more detail, please see our documentation.