ScalewaySkip to loginSkip to main contentSkip to footer section

Critical communications shouldn't get lost

Your reputation suffers from lost emails

Email delivery failure and spam filtering can silently sabotage your communications, eroding customer trust and damaging your brand reputation.

Inconsistent volumes overwhelm your infrastructure

As your business grows, so does the volume of critical emails. Inconsistent delivery and delayed messaging can quickly turn opportunity into frustration if your email infrastructure doesn't keep up.

Putting sensitive information at risk

You customers' trust is your most valuable asset. Security breaches and non-compliance with regulations can destroy it in an instant, resulting in financial losses and reputation damage.

Reliable, secure, and scalable transactional emails - made simple

Scaleway's TEM is a reliable, scalable, and secure transactional email solution designed to maintain and improve organizations' brand reputation and trust by prioritizing high deliverability, robust analytics, and sensitive data protection.

Deliver emails on time, every time

Rely on immediate communication with your customers with high email deliverability and performance, improving your brand reputation.

Reach everyone with no exception

Scale with ease knowing critical information is delivered, even during peak activities.

Rely on a secure & sovereign solution

TEM is natively integrated in Scaleway's European cloud, guaranteeing data security and compliance with regulations such as GDPR.

Discover our plans


Essential
Pay as you go
Scale
€80/month
Best suited for
Small teams or startups seeking core functionalities and cost efficiency
Larger organizations needing advanced features and high scalability
Domains
5
Unlimited
Emails
300 emails of free tier

+€0.25 per 1,000 emails

100,000 emails included

+€0.20 per 1,000 emails

Webhooks
1 per domain
Unlimited
Reports & Alerts
Included
Included
Blocklist mode
Automatic only
Manual & Automatic
Managed dedicated IP
Not included
Included
SLA
Not included
99.9%

Popular use cases

Send emails via API or SMTP

Send transactional emails (e.g., account creation, password modification, new order, payment status, etc.) from a web application via API relay (cURL)

TEMv2-schema-1040px-Dark.jpg

Key features

Fully managed

We handle the day-to-day management and optimization of critical features such as Dedicated IP, alert you if there's an issue, and manage the traffic in case of blacklisting.

Managed dedicated IP

Isolate your domain from other senders, improving trust with ISPs (Internet Service Providers) and maximizing deliverability.

Domain reputation score

View and manage your domain's reputation score, as well as its deliverability.

Advanced analytics

Monitor your emails' performance, receive weekly reports, and view your metrics through Scaleway's Observability solution Cockpit.

SPF, DKIM and DMARC authentication

Use authentication via SPF, DKIM or DMARC to improve email deliverability, detect forgery, and prevent spam.

Integrations

TEM integrates with a wide variety of tools and solutions - including SMTP relay, REST API, Symfony, and Zapier.

Choose the cloud that makes sense

Customer data sovereignty

Dependency is the enemy of resilience: customers want their data hosted by a regional provider. Gain sovereignty with our multi-cloud tools & infrastructure.

Sustainable data centers

We recycle our hardware, only use renewable energy, and pay close attention to our water usage. Additionally, our Power Usage Effectiveness (PUE) is available online 24/7 for you to see for yourself.

Low latency

Every complete cloud ecosystem needs 100% reliability, which is why we provide nine Availability Zones in three different regions.

Get started today

Get started with tutorials

Frequently asked questions

What are transactional emails?

A transactional email is a type of automated, non-promotional email triggered by interactions with a website or an app - for example account creation, password modification, new order, payment status, etc. Unlike marketing emails, transactional emails are usually expected by customers as they contain critical information and thus have a much higher open rate than marketing emails.

What is Scaleway TEM?

TEM is a fully managed solution dedicated to sending your transactional emails. With TEM, you can securely send high volumes of emails and monitor their performance thanks to detailed reports and analytics - all the while preserving your brand reputation and customer trust.

Can I send marketing emails with TEM?

No, our platform is dedicated to sending transactional emails only. Please read our anti-spam policy here.

Can I include attachments in my emails?

Yes, you can include attachments - the supported formats are: PDF, HTML, text, iCalendar, ICS, CSV, jpeg, jpg, png and gif. For more detail, please see our documentation.

Is billing based on emails sent or recipients?

Billing is based on the recipient. When sending an email with TEM, each recipient counts as a separate email. For example, if you send an email to one main recipient and three recipients in CC, you will be billed for four emails.

Can I receive emails with TEM?

No, currently you can only send transactional emails with TEM.