Transactional Email (TEM)
Enjoy instant delivery of your transactional emails backed by Scaleway’s sovereign and secure infrastructure, ensuring high deliverability and scalability.

Critical communications shouldn't get lost
Your reputation suffers from lost emails
Email delivery failure and spam filtering can silently sabotage your communications, eroding customer trust and damaging your brand reputation.
Inconsistent volumes overwhelm your infrastructure
As your business grows, so does the volume of critical emails. Inconsistent delivery and delayed messaging can quickly turn opportunity into frustration if your email infrastructure doesn't keep up.
Putting sensitive information at risk
You customers' trust is your most valuable asset. Security breaches and non-compliance with regulations can destroy it in an instant, resulting in financial losses and reputation damage.
Reliable, secure, and scalable transactional emails - made simple
Scaleway's TEM is a reliable, scalable, and secure transactional email solution designed to maintain and improve organizations' brand reputation and trust by prioritizing high deliverability, robust analytics, and sensitive data protection.
Deliver emails on time, every time
Rely on immediate communication with your customers with high email deliverability and performance, improving your brand reputation.
Reach everyone with no exception
Scale with ease knowing critical information is delivered, even during peak activities.
Rely on a secure & sovereign solution
TEM is natively integrated in Scaleway's European cloud, guaranteeing data security and compliance with regulations such as GDPR.
Discover our plans
Pay as you go | €80/month | |
---|---|---|
Best suited for | ||
Domains | ||
Emails | ||
Webhooks | ||
Reports & Alerts | ||
Blocklist mode | ||
Managed dedicated IP | ||
SLA |
Popular use cases
Send emails via API or SMTP
Send transactional emails (e.g., account creation, password modification, new order, payment status, etc.) from a web application via API relay (cURL)
Notification microservices
Connect a notification microservice to the TEM platform to directly send emails powered by Scaleway’s infrastructure
Alerts manager
Send a service email following a monitoring alert (e.g., Kibana, Grafana)
CMS/Application integration
Use TEM to send transactional emails from CMS/Applications (e.g., PrestaShop/Wordpress/Mattermost with SMTP configuration)
Key features
Fully managed
We handle the day-to-day management and optimization of critical features such as Dedicated IP, alert you if there's an issue, and manage the traffic in case of blacklisting.
Managed dedicated IP
Isolate your domain from other senders, improving trust with ISPs (Internet Service Providers) and maximizing deliverability.
Domain reputation score
View and manage your domain's reputation score, as well as its deliverability.
Advanced analytics
Monitor your emails' performance, receive weekly reports, and view your metrics through Scaleway's Observability solution Cockpit.
SPF, DKIM and DMARC authentication
Use authentication via SPF, DKIM or DMARC to improve email deliverability, detect forgery, and prevent spam.
Integrations
TEM integrates with a wide variety of tools and solutions - including SMTP relay, REST API, Symfony, and Zapier.
Choose the cloud that makes sense
Customer data sovereignty
Dependency is the enemy of resilience: customers want their data hosted by a regional provider. Gain sovereignty with our multi-cloud tools & infrastructure.
Sustainable data centers
We recycle our hardware, only use renewable energy, and pay close attention to our water usage. Additionally, our Power Usage Effectiveness (PUE) is available online 24/7 for you to see for yourself.
Low latency
Every complete cloud ecosystem needs 100% reliability, which is why we provide nine Availability Zones in three different regions.
Get started with tutorials
- Transactional Email - QuickstartLearn more
- How to configure your sending domain with Transactional EmailLearn more
- How to add SPF and DKIM records to your domainLearn more
- Setting up SPF and DKIM records with Transactional Email for popular DNS providersLearn more
Frequently asked questions
What are transactional emails?
A transactional email is a type of automated, non-promotional email triggered by interactions with a website or an app - for example account creation, password modification, new order, payment status, etc. Unlike marketing emails, transactional emails are usually expected by customers as they contain critical information and thus have a much higher open rate than marketing emails.
What is Scaleway TEM?
TEM is a fully managed solution dedicated to sending your transactional emails. With TEM, you can securely send high volumes of emails and monitor their performance thanks to detailed reports and analytics - all the while preserving your brand reputation and customer trust.
Can I send marketing emails with TEM?
No, our platform is dedicated to sending transactional emails only. Please read our anti-spam policy here.
Can I include attachments in my emails?
Yes, you can include attachments - the supported formats are: PDF, HTML, text, iCalendar, ICS, CSV, jpeg, jpg, png and gif. For more detail, please see our documentation.
Is billing based on emails sent or recipients?
Billing is based on the recipient. When sending an email with TEM, each recipient counts as a separate email. For example, if you send an email to one main recipient and three recipients in CC, you will be billed for four emails.
Can I receive emails with TEM?
No, currently you can only send transactional emails with TEM.