Troubleshooting Mac mini installation issues

Before you startLink to this anchor

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Owner status or IAM permissions allowing you to perform actions in the intended Organization
• An SSH key
• A Mac mini

ProblemLink to this anchor

The installation of your Mac mini failed.

SymptomsLink to this anchor

The installation of your hosted Mac mini could not be completed successfully.

Possible causesLink to this anchor

• Incompatible installation image.
• Network interruptions during installation.
• Hardware compatibility issues.

SolutionLink to this anchor

1. Verify installation image:

   • Ensure that the installation image is compatible with your Mac mini version. If unsure, try a different version and relaunch the installation process.

2. Check network connectivity:

   • Confirm that your network connection is stable throughout the installation process.

3. Reinstall macOS:

   • Navigate to the Scaleway console, select your Mac mini, and initiate a reinstallation of macOS.

4. Contact support:

   • If issues persist, reach out to Scaleway’s support for further troubleshooting.