Important
Before requesting your personal data be deleted, ensure all your invoices are paid, and no resources are running. Your request to erase your account will fail if you have unpaid consumption.
How to manage your personal data
Reviewed on 29 July 2024 • Published on 28 May 2021
Scaleway makes it easy for you to manage your personal data and privacy via the console.
Before you start
To complete the actions presented below, you must have:
- A Scaleway account logged into the console
- Owner status or IAM permissions allowing you to perform actions in the intended Organization
To access the privacy page, open the Organization drop-down menu in the top-right corner of the Scaleway console, and click Privacy.
The My Privacy tab of your User Account dashboard displays.
This page offers you a number of possibilities to manage your personal data and privacy.
How to access your personal data
- Scroll to the Access your personal data panel.
- Either:
- Check the first box to obtain information about your personal data processed by Scaleway, or
- Check the second box to obtain a copy of your personal data processed by Scaleway
- Check the box marked I certify that I have the necessary rights to make this request.
- Click Send request.
How to rectify your personal data
- Scroll to the Rectify your personal data panel.
- Click the User Profile link.
- In the User Information panel, click Edit Profile.
- Edit your first name, last name, email address, and preferred language as required.
- Click Confirm changes.
How to exercise your right to data portability
In exercising your right to data portability, you have the right to have your personal data transmitted directly elsewhere, where technically feasible.
- Scroll to the Exercise your right to data portability panel.
- Check the box marked I certify that I have the necessary rights to make this request.
- Click Send your request.
How to request to limit the processing of your personal data
- Scroll to the Manage the use of your personal data panel.
- Under Limit the processing of my personal data, check the box that best describes the nature of your request.
- Use the text box to provide any further relevant information.
- Check the box marked I certify that I have the necessary rights to make this request.
- Click Send request.
How to erase your account and personal data
If you do not want to use Scaleway services anymore, you can close your account and/or delete your personal data.
Closing your account or erasing your personal data: what’s the difference?
| Closing your account | Erasing your personal data (GDPR) | |
|---|---|---|
| Use when | You want to temporarily stop using Scaleway without erasing your account’s settings (e.g., billing information, invoices, security settings, etc.). | You want to erase your account and all related data permanently. This action is irreversible. |
| What is deleted | Your resources, services, and backups. | Your logs, historic data, account settings, and personal data. |
| What to do before proceeding | Recommended: delete all active resources manually. | Mandatory: delete all active resources, backups and services, and make sure all your invoices are paid. Your consumption must be equal to zero. |
How to erase your personal data
Erasing your account and personal data will permanently delete your Organization’s servers, resources, services, backups, and all data related to your account.
Before you start
To complete the actions presented below, you must have:
- Click your Organization’s name at the top-right corner of the Scaleway console.
- Click Profile to access your User Account space.
- Click the My privacy tab.
- Scroll down to the Erase my personal data panel.
- Click the Send request button once you have read and agreed with the warning message.
- Type Erase, then click Send request to confirm your decision.
A message appears to confirm that your account and personal data will be erased soon. The process can take up to 72 hours.