I cannot restore my objects from Glacier

Before you start

To complete the actions presented below, you must have:

• Owner status or IAM permissions allowing you to perform actions in the intended Organization

Problem

I need to retrieve my data from Scaleway Glacier, but the restore operation does not seem to function.

Cause

The time it takes to restore an object depends on the size of the object and if multipart is configured. If your object is larger than 1 MB, it can take anywhere from a few minutes to 24 hours for restore to start.

Solution

Run the following command in a terminal to retrieve the metadata of the object you want to restore:

aws s3api head-object --bucket <bucket-name> --key <object-name>

An output similar to the following displays:

{
    "AcceptRanges": "bytes",
    "Restore": "ongoing-request=\"true\"",
    "LastModified": "2024-03-13T16:30:44+00:00",
    "ContentLength": 5,
    "ETag": "\"sd11r084349bc25d97e29393ced1d\"",
    "ContentType": "application/octet-stream",
    "Metadata": {},
    "StorageClass": "GLACIER"
}

The "Restore": "ongoing-request=\"true\"", line indicates that the restore operation has already started.

Going further

• Refer to the documentation on how to restore objects from Glacier for more information.

• If you did not manage to identify the error and solve it by yourself, open a support ticket, and provide as many details as possible, along with the necessary information below:

  • S3 Endpoint (e.g. s3.fr-par.scw.cloud)
  • Bucket name
  • Object name (if the request concerns an object)
  • Request type (PUT, GET, etc.)
  • HTTP status code
  • Date and time (timestamp)
  • User-agent (SDK, client, console, etc.)
  • Transaction ID (if possible)
  • Log / trace of the error (if possible)