Troubleshooting cPanel or Plesk access issues

ProblemLink to this anchor

You are unable to log in to cPanel or Plesk (depending on your Web Hosting plan).

SymptomsLink to this anchor

• Login attempts fail with incorrect credentials.
• The login page does not load or times out.
• An error message like “Invalid login” or “Too many failed attempts” appears.

Possible causesLink to this anchor

• Incorrect username or password.
• Your IP address is temporarily blocked due to multiple failed login attempts.
• The cPanel or Plesk service is undergoing maintenance.
• Your hosting plan has expired or is suspended.
• A firewall or security setting is restricting access.

SolutionLink to this anchor

• Check the service status page for any ongoing maintenance or outages.
• Reset your password using the password reset feature of your Web Hosting plan in the Scaleway console.
• Try accessing cPanel/Plesk from a different network (e.g., using mobile data).
• Disable any VPNs, proxies, or security software that might be blocking the connection.
• Ensure your network allows access to ports used by cPanel (2083) and Plesk (8443).