How to change the ownership of an Organization

Reviewed on March 19, 2026

At Scaleway, each Organization can have only one Owner, who is typically the person who created the account. The Owner account and Member account are two distinct types of access to an Organization - a Member cannot be promoted to Owner. To transfer ownership, you change the email address registered on the Owner account itself.

You may need to do this for various reasons, such as an employee departure or an enterprise acquisition.

Before you start

To complete the actions presented below, you must have:

• A Scaleway account logged into the console
• Be the Owner of the intended Organization

Understanding Owner vs. Member account

The Owner account is a special, highly privileged access tied to the Organization. The Member account is a separate access, with permissions managed via permission sets. The same email address can be used for both an Owner account and one or more Member accounts simultaneously - they remain independent, with separate passwords.

Changing the Owner email address

The process depends on wether you still have access to the Owner account.

I have access to the Owner account

1. Click Settings in the top-right corner to open the Organization Settings page on the Scaleway console. Alternatively, click your Profile avatar on the right side of the header navigation, then click Settings.
2. Scroll down and click User information in the left-side navigation, then click Edit. A pop-up appears.
3. Replace the current email address with the new Owner's email in the email address field. You can also change the first and last names to those of the new Owner if needed.
   Important

   • It is not possible to be the Owner of more than one Scaleway Organization using the same email.
   • If the person you want to transfer ownership to has an Organization of their own, they will have to either create a new email address or delete their personal Organization before you make the update.
4. Click Save changes to confirm your modification(s).

The Owner account is now registered under the newly entered email address.

Ownership transition

Communicate the current password to the new Owner and disable MFA if it is enabled, so they can log in and re-enable multifactor authentication on their own device.

If the previous Owner still needs access to the Organization, create a Member account for them using their email address and assign the appropriate permission sets. Learn more about permission sets

I have no access to the Owner account

If the Owner has left the company and their email address is no longer accessible, you cannot change the Owner email on your own. In this case, reach out to our Support team via a ticket and provide them with the following information:

• Organization ID
• Current Organization Owner's first and last name
• Current Organization Owner's email address
• New Organization Owner's first and last name
• New Organization Owner's email address If the Organization is a Corporate account, you must also attach a copy of the company's Kbis/registration.